Digital Marketing Coordinator | York, PA | 2009 – present
Manages social media updates and campaigns. Updates website with new products, images, articles, and other information. Composes monthly newsletters for both consumers and company contacts. Responds to customer inquiries via e-mail, social media, and/or telephone. Communicates regularly with COO, national sales directors, graphic designers, and customer service agents. Contributes to company-wide newsletter. Operates company switchboard as necessary.

Customer Service Manager | Norman, OK | 2006 – 2009
Received calls or e-mails from customers and responded in a timely manner. Wrote documentation for system generated reports and company software. Entered information into software. Used SQL Server to manipulate data. Was responsible for monitoring accounting data for approximately thirty casinos. Managed two junior employees.

Prior to 2006, I…

• Operated a point of sale (POS) system at a toy store in Oklahoma
• Made desserts and was lead cashier for an ice cream shop
• Sold computers for a now-defunct electronics retailer
• Performed data and order entry for a plumbing supplier
• Made labels and clumsily drove a golf cart around an apartment complex
• Did a lot of writing for myself, my blog, and for the fun of it

In short, I worked some really fun temporary jobs before settling down.

Associate’s Degree
Liberal Arts
OCCC | Oklahoma City, OK
Studied with a focus in Humanities, Creative Writing, Poetry, and Art.

Bachelor’s Degree in progress
Professional Writing | Literature
York College of Pennsylvania | York, PA
Presently studying with a focus on Creative Writing, Literature, and Journalism.

• Proficient in HTML, CSS, PHP, SQL, and S2
• Several years of experience with WordPress
• Highly trained writing & editing skills, both on and off the web
• Social media planning & implementation
• Proven in customer service & satisfaction
• Has been called an “internet expert” by some
• 10+ years of foreign music knowledge
• Can and will run away terrified from cows

I’m a 20-something writer, editor, marketer, customer service rep, coder, caffeine addict, wife, mother (to a cat), and blogger. I’ve never been the kind of person who is defined by their job–rather, I define a job myself, and make every opportunity into a chance to learn more, do more, and impact just a little more of the world.

If you’re interested in hearing from me, I’d love to hear from you! E-mail me at nicole@unchained.nu.